Customer Testimonials

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Google Dec 6, 2023

Talk about 5 star experience. The team over there is awesome and efficient. No need to waste your time going elsewhere. We bought a Lincoln Aviator from the Irvine dealership and I felt like I got a good price and even better service.

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Google Dec 1, 2023

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Google Dec 1, 2023

The Lincoln service team (especially Nolan Letman) does an awesome job of listening to your concerns and following through on the issues. I appreciate their help!

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Google Dec 1, 2023

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Google Dec 1, 2023

Incredible customer service! Reza Tabasi patiently assisted me in finding my favorite car, explaining all the details with expertise. He's a true professional, and I'm thrilled with my Corsair. Additionally, they offered me the best rate for trading in my car.

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Google Dec 1, 2023

I had a wonderful experience at Tuttle Click. The customer service was 10/10 and everyone was eager to help me. Super friendly staff and did not feel overly pushy. Special shout out to Tim for walking me through the Ford app and Calvin for being so helpful.

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Google Nov 30, 2023

Super easy and quick. Zach helped us out and was great, he let us know what we needed for maintenance and the communication was top notch. Will be bringing our trucks back.

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Google Nov 29, 2023

Always handled very professionally and personally.

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Google Nov 29, 2023

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Google Nov 29, 2023

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Google Nov 29, 2023

Amazing experience once again from start to finish. Communication, professionalism and an awesome lobby with coffee, pastries, etc. I’d work from there everyday if they’d let me!

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Google Nov 29, 2023

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Google Nov 29, 2023

Tom Bruks was great

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Google Nov 23, 2023

Worked out perfectly.

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Google Nov 23, 2023

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Google Nov 22, 2023

Polite and friendly

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Google Nov 19, 2023

Zack Griffen and Sean Osborne were awesome service advisor and explained everything they were going to perform on my vehicle

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Google Nov 18, 2023

As always Sam in service was terrific. Wouldn’t take my car any place else. Most important is trust and the service was great!

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Google Nov 18, 2023

Paul Parsons is the best service manager I’ve ever met! Exceptional communication with a sincere desire to make your experience the best it can be. I have company business we’ve always done through HB Ford and previously used Ford in Costa Mesa, never again. I’ll always bring my vehicles to Paul in Irvine moving forward.

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Google Nov 18, 2023

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Google Nov 18, 2023

Zack was great I came in with my ford f-150 and left it over a weekend for transmission issues. It ended up needing a replacement. Zack was honest with the time it would take ,he communicated the situation and the got it done on time . That is all I ask I have Tustin ford .5 miles from my hours but I will not take it there ever they lie and are the worst service department ever!! As well Chris Greco the GM is a total liar he give shady used car dealers a bad name that is how bad that dealership ...

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Google Nov 18, 2023

Ford’s customer service was great from start to finish.

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Google Nov 18, 2023

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Google Nov 15, 2023

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Google Nov 14, 2023

Amazing service. Very friendly & efficient

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Google Nov 12, 2023

Every time I bring my truck in to this dealer I have nothing but excellent service. I never make an appointment and somehow get my truck back same day. Paul Parsons is the one who helped me and I can’t recommend him enough a true gentleman.

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Google Nov 12, 2023

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Google Nov 10, 2023

Only thing I have to say about this dealer is they are all great! customer service is exceptional !

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Google Nov 9, 2023

Thomas my advisor was great throughout the whole process and Dan the service manager was outstanding as well…

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Google Nov 3, 2023

great Job to the service staff for getting our F-150 Lightning back on the road quickly with your service corrections. Stand up company that is very responsive to our needs.

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Google Nov 2, 2023

Oscar was absolutely outstanding as an adviser! The team is very on top of their work. I would highly recommend this store.

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Google Nov 2, 2023

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Google Nov 2, 2023

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Google Nov 2, 2023

Very good experience w the dealership and El

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Google Nov 2, 2023

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Google Nov 1, 2023

I absolutely love this place. I needed to get my oil changed, and they were very quick to respond and arrange a set up to pick up my truck from work. They even brought it back in one piece. I highly recommend this spot for all your service needs they were very thorough and super friendly. Great customer service, you now have a dedicated customer to come here. This is the only place I been to who’s been very kind. So most def come here

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DealerRater Nov 1, 2023

This is a message to bob tuttle i wrote a complaint about his dealership in tucson holmes tuttle ford i sent jim click it also and no response on jun 15 ish i put in a vacation days to go to moms 82nd birthday party in utah and was told no i was going with my daughter bought plane tickets and the gm name is darrin nichols told me no and then told me if my mom was dead he would give me a month off that was even worse so on july 1 i went to moms birthday called in not ...

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Google Nov 1, 2023

Friendly, quick, and no pressure sales from both the sales team and finance team. Basically, no B.S.!

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Google Oct 31, 2023

The complimentary pick up service was awesome! Everyone I talked to or saw were super nice and friendly!

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Google Oct 31, 2023

We had a great experience purchasing our first electric car here! (gorgeous Mach-E!) Everyone was super friendly and helpful and I did not feel pressured by anyone. They had lots of brand new Mach-Es available and they let us test drive on the road and in highway conditions (a nearby service road connected to the highway). They explained all the details of the car to us and were very patient. I couldn't imagine a better new car buying experience!! And I LOVE my Mach-E!!!! Thank you for making everything so easy Tuttle-Click ford!

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Google Oct 29, 2023

Great customers service as always

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Google Oct 29, 2023

Tom in service is an outstanding advisor, very informative.

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Google Oct 26, 2023

Paul on the service team did an incredible job keeping me updated throughout my vehicle repair. He even took the extra steps to try and get an expired extended warranty to cover portions of the repair. Made it easy to get my vehicle back for a late night pickup. I recommend choosing Paul as your service advisor - I will only request him moving forward.

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Google Oct 26, 2023

They did what they said they were going to do in a timely manner. That is hard to find theses days. Thank you

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Google Oct 25, 2023

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Google Oct 24, 2023

I’m giving you a 5 because Hector was wonderful. I came in on a Friday to see Hector and pay for mirror. Came back on Saturday and man who helped was very rude and told me mirror wasn’t ordered and wouldn’t even get up to check on it. Monday Hector was back and said mirror was there on Saturday. Also man said he didn’t see me and that I didn’t come in that day. However everyone else was wonderful and I will be back again in spite of the other man who had no idea how ...

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Google Oct 24, 2023

The best purchased my truck at Galpin But service home is Irvine Paul Parsons is the reason along with quality service Paul provides the best customer service hands down

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DealerRater Oct 22, 2023

Mr Paul parsons did a great job helping me meet my timeframe, he as well did a wonderful job helping me with my Lincoln. Suggested all the right things needed. I greatly appreciate all help and knowledge. I will always ask for him… Thank you Paul!!

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Google Oct 22, 2023

Troy was very helpful. Unfortunately, they didn't have the model I was looking for to test drive. But I was still given some great information.

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Google Oct 20, 2023

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Google Oct 18, 2023

Professional and pleasant experience.

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Google Oct 18, 2023

I was in a panic when my car suddenly started making a loud rattling noise, I took it to Tuttle Click Ford and was helped by Zack Griffin. He immediately diagnosed the problem was my flex plate and I was confident that I was in good hands. Zack gave me a great loaner, Ford Ranger, which I loved and would like as a second car some day. My Ford Edge now runs good as new and I will definently be returning to Tuttle Click Ford and Zack Griffin for service and maintenance. Thank you

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Google Oct 18, 2023

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Google Oct 17, 2023

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Google Oct 17, 2023

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Google Oct 17, 2023

Quick and easy scheduling/service. Waiting room is nice, convenient use of Lyft as shuttle.

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Google Oct 17, 2023

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Google Oct 17, 2023

Love the service at Tuttle-Click. It’s unlike any dealership I’ve been to. And Tim is the MAN!

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Google Oct 17, 2023

Always great service! Thank you Tim O’Neil!

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Google Oct 17, 2023

Service was great.

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Google Oct 17, 2023

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Google Oct 13, 2023

Super easy with no appointment and great staff. Best service ever. Paul was awesome!!!

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Google Oct 13, 2023

This took longer than I expected but it was completed professionally.

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Google Oct 12, 2023

Always great service! Paul is always do helpful and takes care of us.

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Google Oct 12, 2023

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Google Oct 12, 2023

Very responsive and timely to needed repairs - willing to go the extra mile if needed. Good parts department.

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Google Oct 12, 2023

Perfect customer service

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Google Oct 12, 2023

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Google Oct 6, 2023

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Google Oct 5, 2023

Thank you, Paul Parsons for always being outstanding and responsive with me whenever I need service or have any questions. He’s the go-to guy for whenever I need help and always takes great care of his customers to ensure they’re always satisfied. Great service and work at Tuttle-Click Ford Lincoln!

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Google Oct 5, 2023

It was an easy experience. I really appreciate Masons taking his time with me.

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Google Oct 4, 2023

Sean Osborne was great to work with he was very attentive and provided me updates about my Explorer being in for service. Service was done sooner then anticipated. I highly recommend this dealer for anything that you may need for service

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Google Oct 3, 2023

They greeted me, took my car in right away and explained everything to me. Everyone there are kind and friendly.

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Google Oct 3, 2023

Great service! Very accommodating and extremely helpful.

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Google Oct 3, 2023

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Google Oct 3, 2023

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Google Oct 3, 2023

Friendly and prompt service. Free car wash and coffee with service was appreciated.

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Google Oct 3, 2023

Took the time to get it all right Never been a fan of working with a dealership but that's been changed. Very professional team

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Google Oct 3, 2023

Great service

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Google Sep 30, 2023

The service crew was awesome. They got my car checked in and serviced quickly. I appreciate that they were able to fix the updates needed for the sinc app to work properly.

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Google Sep 30, 2023

Jack Triefenbach is an Awesome service writer. Had a great experience,oh and the food at there indoor Cafe is really good as well.

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Google Sep 30, 2023

Having paid $6.50 at the pump a few days ago, I decided that I had had enough and went online to look for an electric vehicle, the only one that I had in mind was the Mach-E by Ford. I put an inquiry online and by that evening, drove off the lot with a beautiful new vehicle, credit app and approval was done remotely. At some point during the day Mechelle, the Internet manager gave me a call and she was the kindest person I have ever come into contact with at a car dealership. She made the whole transaction absolutely ...

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Google Sep 30, 2023

Wonderful other than the receptionist at the Collision Center.

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Google Sep 28, 2023

This is regarding my experience at the Collision Center. David was pleasant to work with and helped through my process at ease. The only thing I would say that is noticeable is the way the receptionist answers and speaks on the phone and greets guests which is not as pleasant. First impression is always important in any company/business especially when you are the face of the business and first person to answer phones or meet guests. Something to keep in mind.

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Google Sep 28, 2023

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Google Sep 27, 2023

They were concerned about my needs, and made sure that everything was done to my satisfaction. They also made sure that I got the right deal.

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Google Sep 27, 2023

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Google Sep 26, 2023

Love how easy it was to schedule a service appointment. Everyone that works at the service department at Tuttle Click Ford was very nice and helpful. I was given an estimate of half the day but my car was ready in 3 hours. Very quick and efficient!

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Google Sep 19, 2023

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Google Sep 19, 2023

Great Customer Service!!

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Google Sep 19, 2023

Timothy McCormick, Calvin, and Mason(finance) were very helpful; there was no pressure, no rush. Very friendly, to the point, and honest. The process did not take long. Had a very nice experience. Tim is very thorough in taking care of his customers. He walks through all car details and prepares things ahead of delivery; so that everything is ready; saving you lots of time. He is into long term customer relationships.

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Google Sep 17, 2023

Great management! Helped me with my truck concerns.

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Google Sep 16, 2023

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Google Sep 16, 2023

Very responsive, no waiting, and service done quickly

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Google Sep 16, 2023

Johnson and his team run a great operation at Tuttle-Click. Provided 5 star sales and service experience

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Google Sep 16, 2023

Paul Parsons was my service advisor. Excellent service

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Google Sep 15, 2023

I normally don’t take time outta my day to leave reviews but the Service Director Sean Osborne at Tuttle Click Ford of Irvine deserves one. Sometimes warranty repairs don’t go according to plan but Sean came thru and handled my case personally and got everything resolved. Highly recommend top to bottom. Thanks again for all your hard work!

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Google Sep 14, 2023

Great service! Everyone was very friendly and efficient!

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Google Sep 13, 2023

My car had a recall and I took it Tuttle-Click Ford. I was helped by Tim O' Neil he was very friendly.

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Google Sep 13, 2023

Great service. Will be coming back. 🙂


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