Customer Testimonials
Talk about 5 star experience. The team over there is awesome and efficient. No need to waste your time going elsewhere. We bought a Lincoln Aviator from the Irvine dealership and I felt like I got a good price and even better service.
The Lincoln service team (especially Nolan Letman) does an awesome job of listening to your concerns and following through on the issues. I appreciate their help!
Incredible customer service! Reza Tabasi patiently assisted me in finding my favorite car, explaining all the details with expertise. He's a true professional, and I'm thrilled with my Corsair. Additionally, they offered me the best rate for trading in my car.
I had a wonderful experience at Tuttle Click. The customer service was 10/10 and everyone was eager to help me. Super friendly staff and did not feel overly pushy. Special shout out to Tim for walking me through the Ford app and Calvin for being so helpful.
Super easy and quick. Zach helped us out and was great, he let us know what we needed for maintenance and the communication was top notch. Will be bringing our trucks back.
Always handled very professionally and personally.
Amazing experience once again from start to finish. Communication, professionalism and an awesome lobby with coffee, pastries, etc. I’d work from there everyday if they’d let me!
Tom Bruks was great
Worked out perfectly.
Polite and friendly
Zack Griffen and Sean Osborne were awesome service advisor and explained everything they were going to perform on my vehicle
As always Sam in service was terrific. Wouldn’t take my car any place else. Most important is trust and the service was great!
Paul Parsons is the best service manager I’ve ever met! Exceptional communication with a sincere desire to make your experience the best it can be. I have company business we’ve always done through HB Ford and previously used Ford in Costa Mesa, never again. I’ll always bring my vehicles to Paul in Irvine moving forward.
Zack was great I came in with my ford f-150 and left it over a weekend for transmission issues. It ended up needing a replacement. Zack was honest with the time it would take ,he communicated the situation and the got it done on time . That is all I ask I have Tustin ford .5 miles from my hours but I will not take it there ever they lie and are the worst service department ever!! As well Chris Greco the GM is a total liar he give shady used car dealers a bad name that is how bad that dealership ...
Ford’s customer service was great from start to finish.
Amazing service. Very friendly & efficient
Every time I bring my truck in to this dealer I have nothing but excellent service. I never make an appointment and somehow get my truck back same day. Paul Parsons is the one who helped me and I can’t recommend him enough a true gentleman.
Only thing I have to say about this dealer is they are all great! customer service is exceptional !
Thomas my advisor was great throughout the whole process and Dan the service manager was outstanding as well…
great Job to the service staff for getting our F-150 Lightning back on the road quickly with your service corrections. Stand up company that is very responsive to our needs.
Oscar was absolutely outstanding as an adviser! The team is very on top of their work. I would highly recommend this store.
Very good experience w the dealership and El
I absolutely love this place. I needed to get my oil changed, and they were very quick to respond and arrange a set up to pick up my truck from work. They even brought it back in one piece. I highly recommend this spot for all your service needs they were very thorough and super friendly. Great customer service, you now have a dedicated customer to come here. This is the only place I been to who’s been very kind. So most def come here
This is a message to bob tuttle i wrote a complaint about his dealership in tucson holmes tuttle ford i sent jim click it also and no response on jun 15 ish i put in a vacation days to go to moms 82nd birthday party in utah and was told no i was going with my daughter bought plane tickets and the gm name is darrin nichols told me no and then told me if my mom was dead he would give me a month off that was even worse so on july 1 i went to moms birthday called in not ...
Friendly, quick, and no pressure sales from both the sales team and finance team. Basically, no B.S.!
The complimentary pick up service was awesome! Everyone I talked to or saw were super nice and friendly!
We had a great experience purchasing our first electric car here! (gorgeous Mach-E!) Everyone was super friendly and helpful and I did not feel pressured by anyone. They had lots of brand new Mach-Es available and they let us test drive on the road and in highway conditions (a nearby service road connected to the highway). They explained all the details of the car to us and were very patient. I couldn't imagine a better new car buying experience!! And I LOVE my Mach-E!!!! Thank you for making everything so easy Tuttle-Click ford!
Great customers service as always
Tom in service is an outstanding advisor, very informative.
Paul on the service team did an incredible job keeping me updated throughout my vehicle repair. He even took the extra steps to try and get an expired extended warranty to cover portions of the repair. Made it easy to get my vehicle back for a late night pickup. I recommend choosing Paul as your service advisor - I will only request him moving forward.
They did what they said they were going to do in a timely manner. That is hard to find theses days. Thank you
I’m giving you a 5 because Hector was wonderful. I came in on a Friday to see Hector and pay for mirror. Came back on Saturday and man who helped was very rude and told me mirror wasn’t ordered and wouldn’t even get up to check on it. Monday Hector was back and said mirror was there on Saturday. Also man said he didn’t see me and that I didn’t come in that day. However everyone else was wonderful and I will be back again in spite of the other man who had no idea how ...
The best purchased my truck at Galpin But service home is Irvine Paul Parsons is the reason along with quality service Paul provides the best customer service hands down
Mr Paul parsons did a great job helping me meet my timeframe, he as well did a wonderful job helping me with my Lincoln. Suggested all the right things needed. I greatly appreciate all help and knowledge. I will always ask for him… Thank you Paul!!
Troy was very helpful. Unfortunately, they didn't have the model I was looking for to test drive. But I was still given some great information.
Professional and pleasant experience.
I was in a panic when my car suddenly started making a loud rattling noise, I took it to Tuttle Click Ford and was helped by Zack Griffin. He immediately diagnosed the problem was my flex plate and I was confident that I was in good hands. Zack gave me a great loaner, Ford Ranger, which I loved and would like as a second car some day. My Ford Edge now runs good as new and I will definently be returning to Tuttle Click Ford and Zack Griffin for service and maintenance. Thank you
Quick and easy scheduling/service. Waiting room is nice, convenient use of Lyft as shuttle.
Love the service at Tuttle-Click. It’s unlike any dealership I’ve been to. And Tim is the MAN!
Always great service! Thank you Tim O’Neil!
Service was great.
Super easy with no appointment and great staff. Best service ever. Paul was awesome!!!
This took longer than I expected but it was completed professionally.
Always great service! Paul is always do helpful and takes care of us.
Very responsive and timely to needed repairs - willing to go the extra mile if needed. Good parts department.
Perfect customer service
Thank you, Paul Parsons for always being outstanding and responsive with me whenever I need service or have any questions. He’s the go-to guy for whenever I need help and always takes great care of his customers to ensure they’re always satisfied. Great service and work at Tuttle-Click Ford Lincoln!
It was an easy experience. I really appreciate Masons taking his time with me.
Sean Osborne was great to work with he was very attentive and provided me updates about my Explorer being in for service. Service was done sooner then anticipated. I highly recommend this dealer for anything that you may need for service
They greeted me, took my car in right away and explained everything to me. Everyone there are kind and friendly.
Great service! Very accommodating and extremely helpful.
Friendly and prompt service. Free car wash and coffee with service was appreciated.
Took the time to get it all right Never been a fan of working with a dealership but that's been changed. Very professional team
Great service
The service crew was awesome. They got my car checked in and serviced quickly. I appreciate that they were able to fix the updates needed for the sinc app to work properly.
Jack Triefenbach is an Awesome service writer. Had a great experience,oh and the food at there indoor Cafe is really good as well.
Having paid $6.50 at the pump a few days ago, I decided that I had had enough and went online to look for an electric vehicle, the only one that I had in mind was the Mach-E by Ford. I put an inquiry online and by that evening, drove off the lot with a beautiful new vehicle, credit app and approval was done remotely. At some point during the day Mechelle, the Internet manager gave me a call and she was the kindest person I have ever come into contact with at a car dealership. She made the whole transaction absolutely ...
Wonderful other than the receptionist at the Collision Center.
This is regarding my experience at the Collision Center. David was pleasant to work with and helped through my process at ease. The only thing I would say that is noticeable is the way the receptionist answers and speaks on the phone and greets guests which is not as pleasant. First impression is always important in any company/business especially when you are the face of the business and first person to answer phones or meet guests. Something to keep in mind.
They were concerned about my needs, and made sure that everything was done to my satisfaction. They also made sure that I got the right deal.
Love how easy it was to schedule a service appointment. Everyone that works at the service department at Tuttle Click Ford was very nice and helpful. I was given an estimate of half the day but my car was ready in 3 hours. Very quick and efficient!
Great Customer Service!!
Timothy McCormick, Calvin, and Mason(finance) were very helpful; there was no pressure, no rush. Very friendly, to the point, and honest. The process did not take long. Had a very nice experience. Tim is very thorough in taking care of his customers. He walks through all car details and prepares things ahead of delivery; so that everything is ready; saving you lots of time. He is into long term customer relationships.
Great management! Helped me with my truck concerns.
Very responsive, no waiting, and service done quickly
Johnson and his team run a great operation at Tuttle-Click. Provided 5 star sales and service experience
Paul Parsons was my service advisor. Excellent service
I normally don’t take time outta my day to leave reviews but the Service Director Sean Osborne at Tuttle Click Ford of Irvine deserves one. Sometimes warranty repairs don’t go according to plan but Sean came thru and handled my case personally and got everything resolved. Highly recommend top to bottom. Thanks again for all your hard work!
Great service! Everyone was very friendly and efficient!
My car had a recall and I took it Tuttle-Click Ford. I was helped by Tim O' Neil he was very friendly.
Great service. Will be coming back. 🙂