Customer Testimonials

I’ve been a loyal customer of Tuttle-Click for 15 years, having purchased two new cars from them (Dodge Tuttle-Click, not Ford). I’ve also taken all five of our Mustangs for service at Tuttle-Click Ford since 2011. However, the last two services I received were absolutely appalling. First, I brought my 2017 Mustang in for a Sync-3 upgrade. Unfortunately, they bricked the entertainment system and basically told me, “Sorry, but it’s what it is. We warned you that this could happen. Your problem, not ours.” If there’s any chance that the technician might brick the entertainment system, don’t offer ... Read More

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Google - Oct 20, 2026

I’ve been a loyal customer of Tuttle-Click for 15 years, having purchased two new cars from them (Dodge Tuttle-Click, not Ford). I’ve also taken all five of our Mustangs for service at Tuttle-Click Ford since 2011. However, the last two services I received were absolutely appalling. First, I brought my 2017 Mustang in for a Sync-3 upgrade. Unfortunately, they bricked the entertainment system and basically told me, “Sorry, but it’s what it is. We warned you that this could happen. Your problem, not ours.” If there’s any chance that the technician might brick the entertainment system, don’t offer the service. We had to pay the entire cost of replacing the entire system. Second, I took my 2016 Mustang in for an AC that wasn’t blowing cold air. The technician claimed to have thoroughly assessed the AC system and found no issues or leaks. Then, they returned with the shocking news that “cylinder 1 and 3 are misfiring, and the loss of power could be causing the AC to not work.” This explanation didn’t make much sense, but I authorized the work and instructed them to replace all the injectors. I even went so far as to say, “I have another Mustang, and I want ALL THE INJECTORS being replaced back.” After replacing the injectors, the issue persisted, and they then discovered an AC line leak. I ended up paying the entire repair cost, minus 15-20% of what the extended warranty covered. When I returned from a trip, I checked the car and only the two failed injectors were returned! I called the Service Manager, Dan, to discuss the issue, but I never received a call back and was completely ignored. As a 15-year customer, I will never return to Tuttle-Click again.

Extremely Disappointing Service Experience After 11 Years as a Loyal Customer My recent experience with Tuttle-Click Ford Irvine was extremely disappointing and fell well below the standards of professionalism, transparency, and customer service I would expect from a dealership I have trusted for over 11 years. My vehicle remained at the service center for approximately one month, during which communication from the service advisor was consistently poor. Rather than providing clear explanations and taking accountability for the extended delays, the advisor made remarks that I found rude, inappropriate, and dismissive, at times placing the blame on me as the customer. The diagnostic ... Read More

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Google - Oct 19, 2026

Extremely Disappointing Service Experience After 11 Years as a Loyal Customer My recent experience with Tuttle-Click Ford Irvine was extremely disappointing and fell well below the standards of professionalism, transparency, and customer service I would expect from a dealership I have trusted for over 11 years. My vehicle remained at the service center for approximately one month, during which communication from the service advisor was consistently poor. Rather than providing clear explanations and taking accountability for the extended delays, the advisor made remarks that I found rude, inappropriate, and dismissive, at times placing the blame on me as the customer. The diagnostic charges were another major concern. I was informed that each separate diagnostic would cost $250, potentially resulting in $500 in diagnostic fees alone. One diagnostic concluded that my vehicle's EV battery was defective and required replacement. However, when I asked whether the replacement could be covered under warranty, the dealership refused. Consequently, I was left without a practical resolution to that issue despite being expected to pay for the diagnosis. I also felt that the dealership was effectively holding my vehicle hostage over these diagnostic charges. The fees were waived only after I agreed to bring the water pump assembly back to the dealership for replacement, allowing them to charge me for the installation labor. The entire process left me questioning the transparency and fairness of their service practices. I do want to acknowledge that the service manager made an effort to address my concerns by offering certain pricing discounts. I appreciate that gesture. However, those adjustments fell far short of what I considered a fair resolution, especially considering the prolonged inconvenience, nearly 20 days of rental car expenses that I had to pay entirely out of pocket, the ongoing communication issues, and the overall experience. The extended delay created not only considerable frustration but also a direct financial burden that I believe deserved greater consideration. To make matters worse, my vehicle was returned with damage to the front bumper, creating yet another concern after nearly a month in their possession. I fully understand that automotive repairs can involve unexpected complications, additional diagnostics, and delays. My frustration is not simply about the cost or the time involved, but about how the entire situation was managed, communicated, and ultimately resolved. After 11 years of loyalty, I expected respectful communication, transparent pricing, reasonable accountability, and proper care of my vehicle. Unfortunately, this experience failed to meet those expectations. Tuttle-Click Ford Irvine has lost my trust and my future business. Based on this experience, I cannot recommend their service department. I sincerely hope management takes this feedback seriously and makes meaningful improvements in customer communication, service transparency, and accountability.

They are very kind and professional employees at this dealership specially the sales department. Very nice people where they work with you to find a car you like and the prices are good too 🙂

Thank you Sean Osborne Service Director for making the bill worth it, included some details about part numbers as well. Did the belt lower end of motor and 1 spark plug in 19 days.

This review is for the Service Advisor Diego De La Vega. I went in for standard routine maintenance & asked about applying the AAA discount to the service. He said they do offer the discount but that it is applied by the cashier when you pick up your vehicle. Just show your membership and the discount can be applied. When I went to pay at the cashier, they said they are not allowed to apply any discounts and would not honor what Diego had said. I am new to the area and had my car serviced by a Ford Dealership ... Read More

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Google - Oct 3, 2026

This review is for the Service Advisor Diego De La Vega. I went in for standard routine maintenance & asked about applying the AAA discount to the service. He said they do offer the discount but that it is applied by the cashier when you pick up your vehicle. Just show your membership and the discount can be applied. When I went to pay at the cashier, they said they are not allowed to apply any discounts and would not honor what Diego had said. I am new to the area and had my car serviced by a Ford Dealership before and was always able to have the AAA discount applied. I feel manipulated & lied to. At my past dealership it was always the Service Advisor who would apply the discounts, I wish he would have just been honest and say they no longer offer the discount if that is the case.

Always top notch service. Our fleet go too

Love these guys. Great experience all around.

I have been a customer for over 8 years and have always thought that this was a trustworthy first class dealership, I have purchased and serviced my car there for the entire time. However, my last experience with the service department and then trying to purchase a new vehicle has me looking for a new dealership. I dont know if it is the new management and ownership? But I felt that they were less than trustworthy and people I would not want to do further business with. There are lots of other dealerships to consider.

Tuttle Click are exceptional - thoughtful, professional and excellent in client service.

Excellent service from Raza and Calvin. Made the buying process as smooth as possible for my new mustang! No games, no long hours closing the deal. I feel that I am in good hands here. They are transparent, honest and will work with you to meet your needs and make sure you leave with a smile and with new keys. I highly reccomend buying from Ford Tuttle Click.

This dealer and more specifically salesperson Sandy Maxwell are beyond fantastic!! Easy, honest, straight forward, no sales games. Just like a car buyer wish every dealer would be. The best car buying experience our family has ever had!! Thank you Sandy!! Thank you Tuttle Click FORD.

This has been one of the worst dealership service experiences I have ever had. After the dealership worked on the vehicle, I continued having shifting problems. I was then told that the vehicle needed a transmission, but I have not been provided documentation showing that an actual internal transmission diagnosis was performed to support that conclusion. I later found the transmission-side shift cable physically separated/damaged and immediately took photographs before touching or attempting to repair anything. I have repeatedly asked Sean for the repair documentation, technician findings, and the procedure used to install and adjust the linkage cables, but ... Read More

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Google - Sep 10, 2026

This has been one of the worst dealership service experiences I have ever had. After the dealership worked on the vehicle, I continued having shifting problems. I was then told that the vehicle needed a transmission, but I have not been provided documentation showing that an actual internal transmission diagnosis was performed to support that conclusion. I later found the transmission-side shift cable physically separated/damaged and immediately took photographs before touching or attempting to repair anything. I have repeatedly asked Sean for the repair documentation, technician findings, and the procedure used to install and adjust the linkage cables, but my requests continue to be ignored. I brought my vehicle there for a specific linkage-cable service. I expected professional workmanship, an accurate diagnosis, and proper documentation of the work performed. Instead, I am left dealing with continuing problems and trying to get basic answers about the service

I’m extremely disappointed with my experience with Ford and this dealership. I brought my Ford Transit in for a DPF issue and was quoted about $6,000 to repair it. After doing my own research, I discovered that my vehicle was covered under Ford’s extended warranty for the DPF. Even after showing the dealership proof several times, they repeatedly told me that the warranty had expired. I finally called Ford Corporate myself, and Ford confirmed that my vehicle was still covered and that the warranty had NOT expired. Even then, the dealership would not accept it. After going back and ... Read More

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Google - Sep 6, 2026

I’m extremely disappointed with my experience with Ford and this dealership. I brought my Ford Transit in for a DPF issue and was quoted about $6,000 to repair it. After doing my own research, I discovered that my vehicle was covered under Ford’s extended warranty for the DPF. Even after showing the dealership proof several times, they repeatedly told me that the warranty had expired. I finally called Ford Corporate myself, and Ford confirmed that my vehicle was still covered and that the warranty had NOT expired. Even then, the dealership would not accept it. After going back and forth several times, Ford Corporate actually called the dealership while I was on the line. Only then did the dealership admit they had made a mistake and confirmed that my vehicle was covered. They had also charged me about $285 for diagnostics. Once they admitted the repair was under warranty, they told me they would refund that money when I picked up the vehicle. My van then sat at the dealership for about THREE MONTHS. I requested a rental car, but they told me it was not approved. During those three months, I spent close to $5,000 out of my own pocket on rental cars. I called them countless times and personally went to the dealership around 10–15 times because many times they wouldn’t even answer or return my calls. Every time I was told something different: “We’ll talk to the mechanic,” “We’ll call you today,” “The part is on order,” “This week,” or “Next week.” Finally, they called and told me the van was fixed. I picked it up, drove only about 10 miles, and the check engine light came right back on with the same P0170 code. I immediately returned the van to the dealership. They kept it for almost ANOTHER MONTH. Then they told me the problem was the turbo and that I would have to pay for the repair myself—around $1,000 just for the part, plus labor. I had already told them that the turbo was brand new. The engine itself had also previously been purchased brand new from Ford. When I finally decided to take my van out of the dealership, I asked again about the $285 they had promised to refund. This time, they refused and told me they were keeping it as payment for the “second diagnosis.” But this was not a new problem—the same check engine light and the same P0170 code came back only 10 miles after they supposedly fixed the vehicle. Here is the most unbelievable part: I took the van to another mechanic, and they found that one of the vacuum hoses was DISCONNECTED. They simply reconnected the hose, and the problem was fixed. After approximately four months without my van, nearly $5,000 spent on rental cars, repeated trips and phone calls, an incorrect warranty denial, a repair that lasted only 10 miles, another incorrect diagnosis involving an expensive turbo repair, and a diagnostic fee they promised to refund but later refused to return, the actual problem turned out to be a disconnected vacuum hose. This has been one of the worst dealership experiences I have ever had. I expected much better service, communication, and professionalism from a Ford dealership. Sina safaeian

I had great experience at Tuttle Click Ford Irvine this weekend. I went with my fiancé to get his Bronco serviced. While we were there I decided to look at the Mustangs since I knew my son shopping for one. The salesman Reza T. came over and showed me the cars they had available. I knew my son wanted a different color and other specifications that were not readily available. Reza and also Calvin, the Sales Manager, helped find and get exactly what my son desired. I informed my son and was able to convince him to buy the car ... Read More

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Google - Aug 31, 2026

I had great experience at Tuttle Click Ford Irvine this weekend. I went with my fiancé to get his Bronco serviced. While we were there I decided to look at the Mustangs since I knew my son shopping for one. The salesman Reza T. came over and showed me the cars they had available. I knew my son wanted a different color and other specifications that were not readily available. Reza and also Calvin, the Sales Manager, helped find and get exactly what my son desired. I informed my son and was able to convince him to buy the car from Tuttle because they were very helpful and accommodating and gave us a great deal. I will definitely recommend Tuttle to my friends .

Diego was great! Loved how informative he was on everything they would see during inspection and providing great tips for simple things to help keep service cost down.

They were faster than expected. Everyone I interacted with was kind and respectful of my time as a customer. Great team 👍

Alexis answered all of my questions and kept me informed of the progress of the repair. She was wonderful.

I purchased two brand-new Ford vehicles from Ford of Irvine because I trusted both this dealership and the Ford brand. Unfortunately, my ownership experience has been extremely disappointing. My 2022 Ford Maverick suffered a catastrophic transmission failure at approximately 62,000 miles, resulting in a repair estimate of nearly $12,000. A major component like a transmission should not fail this early under normal driving conditions. Prior to this issue, I was already dissatisfied with the level of customer service I received from Ford of Irvine, which is why I chose to take my vehicle to another Ford dealership for diagnosis and repairs. As a ... Read More

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Google - Aug 6, 2026

I purchased two brand-new Ford vehicles from Ford of Irvine because I trusted both this dealership and the Ford brand. Unfortunately, my ownership experience has been extremely disappointing. My 2022 Ford Maverick suffered a catastrophic transmission failure at approximately 62,000 miles, resulting in a repair estimate of nearly $12,000. A major component like a transmission should not fail this early under normal driving conditions. Prior to this issue, I was already dissatisfied with the level of customer service I received from Ford of Irvine, which is why I chose to take my vehicle to another Ford dealership for diagnosis and repairs. As a loyal customer who purchased two new vehicles from this dealership, I expected much better support. I currently have an open goodwill assistance case with Ford, but this entire experience has completely changed my opinion of the brand. I have lost confidence in the long-term reliability of Ford vehicles and because of this experience, I will be trading in my other Ford vehicle before it reaches 60,000 miles for a brand I believe will be more reliable. Based on my experience, I cannot recommend purchasing a vehicle from Ford of Irvine. Customer service should not end once the sale is complete. I expected Ford and its dealerships to stand behind their products when a major component failed prematurely, and this experience has been deeply disappointing.

Alexis Palacios was wonderful! Very professional and attentive. Thanks for taking care of us Alexis!

I been coming here since 1973 when I purchased our first Lincoln it’s been always a great experience

I had a great experience with Paul Parsons at Tuttle Click Ford Service. He was professional, friendly, and kept me informed throughout the entire process. He took the time to answer my questions and made everything easy and stress-free. Excellent customer service from start to finish. I highly recommend Paul Parsons if you need your vehicle serviced at Tuttle Click Ford!

Great friendly quality service, keep up the great work from checking in through check out with recommended next actions to keep Fusion running well

unbelieveable experience. i totaly didnt have high hopes going in but they absolutley made it right and turned it into a great day. people there were so helpfull.

5/5 Stars - Forever Customer I cannot recommend Nate Hart and the team at Tuttle-Click Ford in Irvine enough. I’ve been doing business with Nate since 2021, and this latest experience solidified why I will never buy a truck from anyone else. I ordered a custom 2026 F-350 Super Duty, and Nate went completely above and beyond for me. He made sure my order was treated as a top priority the entire time. His communication was flawless throughout the whole process, and he honestly kept my best interests in mind from start to finish. When it came time to sign, the paperwork ... Read More

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Google - Jun 10, 2026

5/5 Stars - Forever Customer I cannot recommend Nate Hart and the team at Tuttle-Click Ford in Irvine enough. I’ve been doing business with Nate since 2021, and this latest experience solidified why I will never buy a truck from anyone else. I ordered a custom 2026 F-350 Super Duty, and Nate went completely above and beyond for me. He made sure my order was treated as a top priority the entire time. His communication was flawless throughout the whole process, and he honestly kept my best interests in mind from start to finish. When it came time to sign, the paperwork was the easiest part. Dealerships usually try to play games at the finish line, but Nate and the Tuttle-Click team operate with total honesty and integrity. They gave me great upfront pricing, and the back office processed my payment smoothly with zero friction. No surprise fees, no high-pressure finance room tactics—just exactly the deal we agreed on. If you want a car-buying experience where people actually do what they say they're going to do, go see Nate Hart. Thanks again, Nate, for making this happen my family appreciates you!

5/5 Stars - Forever Customer I cannot recommend Nate Hart and the team at Tuttle-Click Ford in Irvine enough. I’ve been doing business with Nate since 2021, and this latest experience solidified why I will never buy a truck from anyone else. I ordered a custom 2026 F-350 Super Duty, and Nate went completely above and beyond for me. He made sure my order was treated as a top priority the entire time. His communication was flawless throughout the whole process, and he honestly kept my best interests in mind from start to finish. When it came time to sign, the paperwork ... Read More

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DealerRater - Jun 10, 2026

5/5 Stars - Forever Customer I cannot recommend Nate Hart and the team at Tuttle-Click Ford in Irvine enough. I’ve been doing business with Nate since 2021, and this latest experience solidified why I will never buy a truck from anyone else. I ordered a custom 2026 F-350 Super Duty, and Nate went completely above and beyond for me. He made sure my order was treated as a top priority the entire time. His communication was flawless throughout the whole process, and he honestly kept my best interests in mind from start to finish. When it came time to sign, the paperwork was the easiest part. Dealerships usually try to play games at the finish line, but Nate and the Tuttle-Click team operate with total honesty and integrity. They gave me great upfront pricing, and the back office processed my payment smoothly with zero friction. No surprise fees, no high-pressure finance room tactics—just exactly the deal we agreed on. If you want a car-buying experience where people actually do what they say they're going to do, go see Nate Hart. Thanks again, Nate, for making this happen my family appreciates you!

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I am giving 5 stars ONLY because of Carter and Alexis. Carter provided exceptional customer service and made the entire experience of pick up/drop off service easy and stress-free. He was friendly, attentive, and treated me with genuine care and respect. His personal touch made all the difference, and I truly felt valued as a customer. Thank you for going above and beyond. Alexis also provided exceptional service! She’s friendly and knowledgeable as well!

My mom who is 76 years old, had been faithfully bringing her explorer in for oil changes and routine maintenance for years to their service department. This week they told her that she had a leaky water pump and another leak with the transmission. They offered to fix both for $9000!!! I told her to take it elsewhere and the mechanic examined the car and told her he would will charge $1800 to replace the water pump. Furthermore, there weren't any leaks with the transmission. Unbelievable. This should be a crime.

I usually don't understand or trust dealership. But this one made me change the way of thinking and feel towards it. They where able to answer all my doubts. I didn't feel like if I was just a thing but that I'm a human a person.

Do not take your car to Tuttle-Click for service! I have never been treated so badly. I was out of town when a check engine light came on. I called their service dept. And they were not willing to help me at all. They said they didn't have time to pull a code. A code that I was able to get from an autoparts store in a matter of 5 minutes. Once I got the code, I realized the car needed to be taken care of immediately, so I drove over to Tuttle-Click hoping they would help me. The man ... Read More

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Google - May 7, 2026

Do not take your car to Tuttle-Click for service! I have never been treated so badly. I was out of town when a check engine light came on. I called their service dept. And they were not willing to help me at all. They said they didn't have time to pull a code. A code that I was able to get from an autoparts store in a matter of 5 minutes. Once I got the code, I realized the car needed to be taken care of immediately, so I drove over to Tuttle-Click hoping they would help me. The man in the service dept. was so rude and had no intentions of helping me. I ended up at Lincoln South Coast and had the car diagnosed that night and back the following day with the best customer service I have ever received. Take your car to Lincoln South Coast for your service. They truly care.

Alexis Palacios was my Service Advisor. Ms Palcios was professional, knowledgeable and courteous. My overall experience with the service on my car was excellent.

Alexis was great with follow through. Very helpful and kind.

From start to finish I was completely satisfied with the attention my car received. Great job guys!!!

I arrived for an oil change, inspection, and tire rotation. It took only 1 hour! Diego was very professional and accommodating! Thank you, Diego!

Great job and fast service!

Max was amazing to work with and was able to put together an amazing deal while also working with me to manage turning in my prior vehicle - even going as far as to pick me up. By far the best experience I’ve ever had getting a new vehicle.

Thomas in service was so kind and helpful in getting my vehicle in and fixed while on my vacation. He went out of his way to get me in and out as quick as possible. Highly recommend this dealership!

Jack was attentive and communicative with me from drop-off to pick-up of my car during the latest service visit. Smooth process all around!

On time and fast

It was so easy for you guys to come pick it up and take it to the shop work on it and bring it back to me. It made my day a lot easier.

The staff was friendly and the service was efficient. Thank you!

Our car was towed here on a Sunday night. We called the dealership as soon as they opened Monday morning to get things set up. Nobody answered the phone and it went to voicemail so I left a message. Didn't get a call after 2 hours so called back and went to voicemail again and left another message. Didn't get a call after another hour so called again and it went to voicemail. Called back immediately and asked to speak with sales instead of service. The person that answered on the sales line said that they would write our ... Read More

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Google - Mar 20, 2026

Our car was towed here on a Sunday night. We called the dealership as soon as they opened Monday morning to get things set up. Nobody answered the phone and it went to voicemail so I left a message. Didn't get a call after 2 hours so called back and went to voicemail again and left another message. Didn't get a call after another hour so called again and it went to voicemail. Called back immediately and asked to speak with sales instead of service. The person that answered on the sales line said that they would write our number down on a piece of paper and take it to somebody in service to call us back. Got a call back over an hour later. The service was extremely expensive for what it was, especially after it being so difficult to contact them. We had rats chew up a cable, and also it seems possibly the windshield washer reservoir. It was over $750 to repair the cable and they wanted an additional $800 to repair the washer reservoir. We chose not to repair the washer reservoir because it was not required to operate the vehicle and $800 seemed ridiculous especially since they already repaired the wires for over $750. So basically come here to be overcharged and not have your phone calls answered.

Tuttle-click Ford Irvine service was not the smooth experience I was hoping for!!!!!!!! I recently relocated for work here to Irvine and have been working late hours. I needed help with transportation since my car was being serviced they only offered me a one way ride to work. After asking Bill he said only a ten mile radius! They never offered car rental services to me nor did they communicate anything about the progress of Diagnosing my car, they didn’t reach out at all! I had to call them several times no answer! Communication was horrible at one point ... Read More

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Google - Mar 20, 2026

Tuttle-click Ford Irvine service was not the smooth experience I was hoping for!!!!!!!! I recently relocated for work here to Irvine and have been working late hours. I needed help with transportation since my car was being serviced they only offered me a one way ride to work. After asking Bill he said only a ten mile radius! They never offered car rental services to me nor did they communicate anything about the progress of Diagnosing my car, they didn’t reach out at all! I had to call them several times no answer! Communication was horrible at one point I questioned if this was even a legitimate establishment. I would of wished my experience here was different! Would of have loved to of had a different experience. Some feedback from me to them would be to be more attentive to customers needs especially when a service will be over night and leaves a customer without transportation. Offer resources not headache to customers, Communicate with your Customer. Don’t leave them questioning if you’re real establishment.

I’ve had my Mach e in 2 times for the tail gate not opening as expected. Both times a tech said nothing wrong it works. Get the car back and it works correctly for 3 days then doesn’t. No idea what is being done to make it work but it is not fixed. I guess I need to go to another dealer with has competent technicians because Tuttle Click does not.

My service appointment was supposed to be mobile, however, a Ford service technician told me to come into the service center in order to complete my repair. However, when I arrived at the Ford dealership, the service writer told me that the mechanic was already en route to my house. Major miscommunication. Then I waited for approximately 3 1/2 hours for my car to be completed when I was told it should only take about 30 minutes. When I was told my truck was ready it took an additional 30 minutes for my truck to arrive to the service bay. At one point they ... Read More

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Google - Mar 14, 2026

My service appointment was supposed to be mobile, however, a Ford service technician told me to come into the service center in order to complete my repair. However, when I arrived at the Ford dealership, the service writer told me that the mechanic was already en route to my house. Major miscommunication. Then I waited for approximately 3 1/2 hours for my car to be completed when I was told it should only take about 30 minutes. When I was told my truck was ready it took an additional 30 minutes for my truck to arrive to the service bay. At one point they actually lost my truck. Overall, not a great experience as far as the service side is concerned. It seemed like there was a lot of disconnect between the customer and the service writers.

Called for appointment. Told person on phone I was going to wait at dealership while service performed. The person understood and said they would make a note of it. When I checked in, I told service person I would wait at the dealership. They understood. Basic service (oil change, tire rotation, and a bunch of basic checks) took 3 hours. Service person said they had a lot of cars come in that morning. Not sure how their appointment system works, but I find three hours unacceptable.

I dropped off my car for the works package. I told the salesperson my brakes were sounding like the early stage of metal on metal. He said they’d take a look when they had the tires off. A bit later they sent a list of items recommended but said the front pads were fine with 4mm of pad remaining. I text back to confirm since I was hearing and feeling otherwise . They said they were sure it was fine. I picked up the car and continued to drive it. Over the next few days there was no doubt my ... Read More

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Google - Feb 16, 2026

I dropped off my car for the works package. I told the salesperson my brakes were sounding like the early stage of metal on metal. He said they’d take a look when they had the tires off. A bit later they sent a list of items recommended but said the front pads were fine with 4mm of pad remaining. I text back to confirm since I was hearing and feeling otherwise . They said they were sure it was fine. I picked up the car and continued to drive it. Over the next few days there was no doubt my pads were gone hearing the aweful grinding of metal on metal every time I stopped. I called the most highly rated mobile brake company on yelp to come take a look. They came out and sure enough confirmed one of the pads on the passenger side was at zero and metal to metal. They said the ford tech probably only looked at one side of the pads and only reported the one they could easily see. I get it kind of, but I literally told them I was hearing a bad sound from the front brakes and to please take a look. I was driving my family all weekend with compromised brakes after being told by a ford tech they were fine. Very frustrating. Not to mention any chance I had of buying pads only is now long gone.

Very disappointed with the service experience at Tuttle-Click. As a first-time customer, I arrived for my scheduled 8:00 a.m. appointment with the expectation—based on assurances given when the appointment was made—that the service would take approximately one to two hours. Upon arrival, I was not greeted promptly, as the service representative was occupied on her phone, which immediately set an unprofessional tone. After waiting, I was then informed that the service would actually take three to four hours. Had this been communicated accurately in advance, I would have made alternative arrangements. The lack of transparency was frustrating, particularly ... Read More

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Google - Jan 7, 2026

Very disappointed with the service experience at Tuttle-Click. As a first-time customer, I arrived for my scheduled 8:00 a.m. appointment with the expectation—based on assurances given when the appointment was made—that the service would take approximately one to two hours. Upon arrival, I was not greeted promptly, as the service representative was occupied on her phone, which immediately set an unprofessional tone. After waiting, I was then informed that the service would actually take three to four hours. Had this been communicated accurately in advance, I would have made alternative arrangements. The lack of transparency was frustrating, particularly when coupled with an indifferent attitude. Despite these concerns, I chose to proceed, but the interaction during check-in felt dismissive and unwelcoming. When I attempted to ask clarifying questions about the service being performed, I requested a printed copy of the work order for review. This request was declined without a clear explanation, which further added to my dissatisfaction. Given this experience, I concluded that if this is the level of service provided to a new customer, it would be more appropriate to take my business elsewhere. This was an unnecessarily frustrating experience that fell well below reasonable expectations for customer service.

(Translated by Google) I left my truck to have the tire sensor checked on Friday, October 17th and I picked it up on October 18th when they were already closing, they did absolutely nothing, they wasted two days on Friday afternoon I spoke to them because I had no notification about my truck, the American man who answered me told me that they had not checked it anymore but that they were going to talk to me on Saturday morning, which they never did. I spoke to them around 3:30 pm on Saturday and he told me that he would see ... Read More

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Google - Oct 23, 2025

(Translated by Google) I left my truck to have the tire sensor checked on Friday, October 17th and I picked it up on October 18th when they were already closing, they did absolutely nothing, they wasted two days on Friday afternoon I spoke to them because I had no notification about my truck, the American man who answered me told me that they had not checked it anymore but that they were going to talk to me on Saturday morning, which they never did. I spoke to them around 3:30 pm on Saturday and he told me that he would see me until Monday, but that day my son would already need the truck for school so it was a waste of time for me and also for my son who stopped doing his things so that the truck would be ready. (Original) Deje mi camioneta para que le checaran el sensor de las llantas el viernes 17 de Oct y lo recogi el 18 Oct cuando ya estaban cerrando no le hicieron absolutamente nada dos dias perdidos el viernes en la tarde les hable porque no tenia ninguna notificacion de mi camioneta el señor que me contesto americano me dijo que ya no lo checaron pero que el sabado en la mañana me iban a hablar cosa que nunca hicieron les hable como a Las 3:30pm del sabado y me dijo que hasta el lunes pero ese dia ya ocupaba la camioneta mi hijo para el colegio asi que fue perdida de tiempo para mi y tambien para mi hijo que dejo de hacer sus cosas para que la camioneta estuviera lista.

I had one of the worst service experiences in this dealership. I will never return. I brought in my Ford for service on three recall parts. I asked for a complimentary rental car so that I could get home and I was quickly told my repairs didn’t merit a free rental car. The salesman asked me in frustration, “Do you think this deserves a free rental car?” I asked to speak with a manager and the salesman said, “He’s just gonna say what I’m saying.” When we walked into meet with the service manager, and the salesman ... Read More

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Google - Oct 16, 2025

I had one of the worst service experiences in this dealership. I will never return. I brought in my Ford for service on three recall parts. I asked for a complimentary rental car so that I could get home and I was quickly told my repairs didn’t merit a free rental car. The salesman asked me in frustration, “Do you think this deserves a free rental car?” I asked to speak with a manager and the salesman said, “He’s just gonna say what I’m saying.” When we walked into meet with the service manager, and the salesman brought up my request, the service manager laughed out loud. It was the most disrespectful experience I have ever had in a car dealership. Later the manager told me “I was laughing because Ford doesn’t want to loan you a car.” I thought his reply was a cover up for their behavior. Regardless, it was completely insensitive to a new customer entering his office with a legitimate request. They ended up giving me a rental car for free but in the process I was humiliated. The next day I came in and asked to speak with another floor manager to speak my complaint. The other manager acted as a mediator and even during that experience, the offending manager was immediately defensive and raised his voice and lost his composure. I asked for an apology and after some time he settled down and apologized. He said “I want to earn your business again.” But I will never set foot in there again. People need to be treated with respect not “to earn their business,” but simply because people deserve to be treated with respect.

Wait time was extremely long despite my appointment. They took days to respond, if at all (unless asking for money), and would dodge my calls. Service was sloppy and the staff seemed bored and uninterested in helping. This is one of many experiences that led me to trade in my Explorer and move to a better brand.

I had an appointment for 8:30 arrived 8:15 there must have have been eight vehicles ahead of me no way they we're going to get to me by 8:30 I just left very disappointed. Why have appointments?

This was the 2nd time I sent my car in to get the fuel gauge fixed and once again the car was returned to me with the work unfinished. I had the exact same experience when I tried to get the software fixed. It took 3 trips to get it done. I’m on that same track again. Maybe the third try will actually get the work done. The most frustrating part is the work doesn’t get done because they can not keep track of the request. Unbelievable

Very unprofessional! I took my truck in to replace 2 leaking batteries. The next day I found out my 2 sets of auxiliary lights aren’t turning on. It took me a whole day to find out one neutral wire was not hooked and the other neutral wire was hooked to the positive terminal of the battery. I was lucky my lights were not blown. They did not bother grouping and tie all the wires to make sure they will be reinstalled properly. I was also told a recall was not necessary to be done as there is no sign of malfunction. ... Read More

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Google - Aug 22, 2025

Very unprofessional! I took my truck in to replace 2 leaking batteries. The next day I found out my 2 sets of auxiliary lights aren’t turning on. It took me a whole day to find out one neutral wire was not hooked and the other neutral wire was hooked to the positive terminal of the battery. I was lucky my lights were not blown. They did not bother grouping and tie all the wires to make sure they will be reinstalled properly. I was also told a recall was not necessary to be done as there is no sign of malfunction. Hopefully it won’t affect my renewal or registration. Very unprofessional!

This place has such a big problem when it comes to answering the phone when you call for updates on your vehicle. They will tell you we will call you right back and did some reason they take days to do so. We have to keep calling. I had this experience with my personal vehicle and now with my company service vehicle. They have is the vehicle back and we took it back right back because it was obvious that there was still a problem. And that's ok but can you please call people back to update or answer ... Read More

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Google - Aug 7, 2025

This place has such a big problem when it comes to answering the phone when you call for updates on your vehicle. They will tell you we will call you right back and did some reason they take days to do so. We have to keep calling. I had this experience with my personal vehicle and now with my company service vehicle. They have is the vehicle back and we took it back right back because it was obvious that there was still a problem. And that's ok but can you please call people back to update or answer your phone. It's been a week already and no call back.

If you’re seeking reliable customer service, head straight to Paul and PAUL ONLY. Unfortunately, Paul was unavailable on that day, and I had to bring my car in. Their communication and customer service were utterly disappointing. They were supposed to diagnose a problem from a car accident, report it to insurance for repair, and perform an oil change. However, they failed to do the oil change and didn’t even wash the car. To make matters worse, they tried to charge me for the service and left a mess in my car. Seriously, Tuttle Click? Thanks, Bilal, for your ... Read More

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Google - Aug 2, 2025

If you’re seeking reliable customer service, head straight to Paul and PAUL ONLY. Unfortunately, Paul was unavailable on that day, and I had to bring my car in. Their communication and customer service were utterly disappointing. They were supposed to diagnose a problem from a car accident, report it to insurance for repair, and perform an oil change. However, they failed to do the oil change and didn’t even wash the car. To make matters worse, they tried to charge me for the service and left a mess in my car. Seriously, Tuttle Click? Thanks, Bilal, for your amazing service. 😑

New F150 alarm keeps going off. Dealer said it was probably the KARR alarm and if it was then it wasn’t under warranty and would charge $200 to remove. So I left and had KARR remove it and alarm still falsely going off. So it’s actually the Ford alarm. Another trip to the dealer.

They reached out to me, on multiple occasions, saying that I can schedule my mustang recall to be fixed at my place…but every time I tried to book the appt. I would get a text message saying their system was currently down and they would get back at me once restored, this went on for 4-5 times…annoying to say the least, glad I sold the car!

I was very disappointed with my service advisor Savannah who would not call me back despite me leaving voicemails for a call to discuss a suggested repair for my Expedition. It resulted in me being without my vehicle for an extra day bc I was waiting for a call and I only got a generic text suggesting 2 possible remedies for the bad smell in my vents. I specifically asked for a phone call multiple times and did not get a return call. I ended up texting approval for one repair that did not solve my problem snd it remains unresolved. ... Read More

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Google - Jul 11, 2025

I was very disappointed with my service advisor Savannah who would not call me back despite me leaving voicemails for a call to discuss a suggested repair for my Expedition. It resulted in me being without my vehicle for an extra day bc I was waiting for a call and I only got a generic text suggesting 2 possible remedies for the bad smell in my vents. I specifically asked for a phone call multiple times and did not get a return call. I ended up texting approval for one repair that did not solve my problem snd it remains unresolved. I am going to try a different Ford moving forward for service because I am so disappointed in the lack of care and lack of communication. Thank you.

The service took two days longer than the conservative estimate, picked it up on a Saturday and the car broke down on Sunday. It’s currently still in service and I had to get a tow truck to get it to the service center.

The problem with the air pressure sensors was the main issue I brought the car in for service. I still have the error and will have to bring the vehicle in again tomorrow

This is the worse. Double check when you’re getting service done here.

Paid for extended warranty and discovered it’s very limited. When asked service manager to clarify he said “that’s on sales not service” terrible service. Was interested in purchasing smaller SUV but will definitely not purchase at this dealer despite loving my Lincoln.

I took my car in because it won’t pass the drive cycle for smog after trying several times my mechanic did thee drive cycle himself and it still wouldn’t pass. I brought it to Tuttle click they said I needed to do the drive cycle again. They said it could be the battery. They did nothing to help

I would not being my car back for a repair. Poor communication from the shop. I had to reach out multiple times to different individuals for an update over a week after I had dropped of my car as no one was providing me any updates or info. It was my first time using this place and compared to previous places I’ve taken my car for repairs there was a big difference in service so I won’t be returning.

The worst ford dealer ever! DO NOT GO HERE OR TAKE YOUR VEHICLE HERE! Very rude, they act like they are doing you a favor and I had the Ford Premium Care! Stay away!

Felt like I was an annoyance to the workers from the moment I walked in. No one wanted to help me, and my Salesman Nate was late for our appointment and also did not even seem to remember we had one. He also did not know what inventory he had available. They seem to not want your business or know what’s going on. Try other dealers

I brought my car in for a recall notice. I told my service advisor of error codes I was aware of and anticipated they would tell me what needed to be done. Got my car back without any information other than the recall does not need to be done because the error code did not exist. I spent three hours waiting only to learn none of the other items were even looked at. My receipt says they conducted a multipoint inspection yet no documentation was received to support this. I then had to stand outside in the cold rain, because ... Read More

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Google - Feb 18, 2025

I brought my car in for a recall notice. I told my service advisor of error codes I was aware of and anticipated they would tell me what needed to be done. Got my car back without any information other than the recall does not need to be done because the error code did not exist. I spent three hours waiting only to learn none of the other items were even looked at. My receipt says they conducted a multipoint inspection yet no documentation was received to support this. I then had to stand outside in the cold rain, because the lot attendant was too busy looking at his phone, instead of being able to see me try to wave him down while he drove right past me twice.

After spending $4,200.00 on service you would think you could at least wipe down all the grease from the mechanic getting in and out of your vehicle?! I also requested that the parts that were replaced be given back to me, but that didn't happen either.

Good dealer and semi decent service but DO NOT ORDER FOOD. The woman in the back worked the register and touched food with bare hands. No food safety precautions.

The service representative that served me, Service me his name is Nolan was very good. He was the tentative and always got back to me. As far as the dealership it was one of the worst experiences I’ve ever had with the dealership from beginning to end I will never purchase a vehicle from this dealership

Not good. Again repairs were not completed and my phone calls were not returned by the service manager or the person that accepted the car Tom.

I’ve had my car serviced here on a few occasions, as it is unfortunately the closest dealership to my house. They consistently have very poor communication when it comes to service and when a vehicle will be ready for pickup or the amount of time it will take. I made the mistake of thinking I could wait at the dealership when getting my oil changed. I was there for 4 hours, WITH an appointment. After several hours I finally got fed up and asked about a timeline. That’s when I was informed that my car was “next in line.”…... Read More

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Google - Jan 24, 2025

I’ve had my car serviced here on a few occasions, as it is unfortunately the closest dealership to my house. They consistently have very poor communication when it comes to service and when a vehicle will be ready for pickup or the amount of time it will take. I made the mistake of thinking I could wait at the dealership when getting my oil changed. I was there for 4 hours, WITH an appointment. After several hours I finally got fed up and asked about a timeline. That’s when I was informed that my car was “next in line.”…what’s the point of having an appointment if it will be several hours before they even get to my car? A simple oil change should never take that long.

After exclusively servicing both of my Fords at Tuttle-Click Ford (“TC”) for over 5 years, I will not be returning. During my Escape’s 85,000 service, they damaged my drain plug, resulting in a substantial oil leak. This was fixed without a charge, and I was satisfied with Service Manager Dan Schmidt’s compensation that my next service would be free, and that I had a complementary full detail coming. The problem recurred 3000 miles/5 months later; I work exclusively from home. I contacted Mr. Schmidt, reinforcing that, as this was their responsibility, and it was the week of Thanksgiving, I needed this ... Read More

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Google - Jan 22, 2025

After exclusively servicing both of my Fords at Tuttle-Click Ford (“TC”) for over 5 years, I will not be returning. During my Escape’s 85,000 service, they damaged my drain plug, resulting in a substantial oil leak. This was fixed without a charge, and I was satisfied with Service Manager Dan Schmidt’s compensation that my next service would be free, and that I had a complementary full detail coming. The problem recurred 3000 miles/5 months later; I work exclusively from home. I contacted Mr. Schmidt, reinforcing that, as this was their responsibility, and it was the week of Thanksgiving, I needed this repaired immediately. While Mr. Schmidt disputed that this was his dealership’s responsibility, he had a flatbed tow truck sent to my home, and stated that the tow, and the repair, would be my responsibility if the leak was unrelated. After spending that, and the next, day, initiating follow-up with the service advisor because he was not keeping me informed, TC confirmed that, as the leak was due to the drain plug’s damage they caused, I owed nothing. I was told, although not detected during any previous service, that my car also had a valve cover leak, for which there was no evidence, and that it could be repaired for over $1500. As I no longer trusted TC, I declined. I emailed Mr. Schmidt after the holiday, asking him to contact me about his and TC’s response to my issue; he didn’t. TC sent numerous texts since then acknowledging subsequent service that I neither scheduled or that occurred, updating me on progress for this non-existent service, and thanking me for my business that didn’t exist. It was only after I sent him another detailed account of this matter that Mr. Schmidt responded. I can’t trust TC anymore, and will no longer take my cars there, or consider buying new ones from TC.

Unfortunately my experience with the Service Dept was less than stellar. Took my car in for a scratch repair on 12/18 that was there upon buying the car and didn’t receive it back until 1/13. I was told the car would take approximately two weeks to get back given the holidays. I had to call multiple times, speak with different supervisors and was left with an unfavorable impression. I won’t even get started on the lack luster rental cars they provided me with for a family of 4. Do not recommend.